E-commerce projekat
Najveći e-commerce projekat u regionu
Edukacija
Edukacija i profesionalni razvoj
Stvaranje kompanije
Stvaranje kompanije i građenje brenda
Saradnja
Saradnja sa ekspertima

Pažljivo negujemo
vrednosti naše kompanije.

Ananas e-commerce je startup pokrenut od strane kompanije Delta Holding, sa misijom da povezuje kupce i trgovce na pouzdanoj regionalnoj platformi za online kupovinu. Ananas koristi najsavremenije tehnologije i konstantno uvodi inovacije kako bi online kupovinu učinio jednostavnom, lakom i dostupnom uvek i svuda.

Cilj nam je da postanemo najveća platforma za online kupovinu u regionu. Na samom početku ulazimo na tržište Srbije sa namerom da vrlo brzo budemo prisutni na tržištima Bosne i Hercegovine, Makedonije, Crne Gore, Hrvatske i Slovenije. Lansiranje platforme je planirano za leto 2021. godine.

Empatija

Preduslov svakog kvalitetnog odnosa je sposobnost sagledavanja stvari iz tuđe perspektive i razumevanje druge osobe. Zadovoljni kupci, zaposleni i partneri za nas nisu samo karika u lancu, već preduslov za uspeh Ananasa.

Kritičko razmišljanje

Ananas ne priznaje status quo. Šta više, aktivno se bori protiv njega. Zato, svaki član tima može i treba da jasno iskazuje svoje mišljenje, preispituje postojeće stanje i doprinosi svojim idejama. Proaktivnost i kreativnost su osobine koje posebno cenimo i negujemo.

Strast

Ne samo da volimo ono što radimo, već zaista verujemo u to. Edukacije, treninzi, kursevi, velike priče i veliki snovi. Konstantno se usavršavamo i rastemo sa željom da Ananas zaista napravi revoluciju u e-commerce oblasti i olakša život kupcima u regionu.

Kupac je kralj

Možda se pitaš zašto je ovo relevantno za tebe kao potencijalnog zaposlenog. Važno nam je da razumeš da je zadovoljan kupac uvek u fokusu našeg poslovanja.

Otvorene pozicije

Pogledaj otvorene pozicije, možda je neka baš za tebe!

Sales Manager Cold Leads
Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career.

So, if you are NOT looking only for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry.

SALES MANAGER COLD LEADS

Location: Niš and Novi Sad

As the Sales Manager for Cold Leads, you will be responsible for identifying and pursuing new sales opportunities to drive growth and revenue for our company. You will manage the entire sales process from lead generation to onboarding and work closely with other teams to ensure consistency in messaging and approach. As the Sales Manager for Cold Leads, you will need to have excellent communication, negotiation, and relationship-building skills, as well as a deep understanding of the sales process. You should be passionate about sales, have a results-driven mindset, and be comfortable working in a fast-paced and dynamic environment. You will be assigned to a territory, and prospect leads and convert them to accounts, based on the business strategy needs.

Odgovornosti:

Develop and execute a comprehensive sales strategy to generate and convert cold leads into onboarded merchants, leveraging various channels including cold-calling, email outreach, and networking events.

  • Manage the entire sales process from lead generation to onboarding, including negotiation of terms and contract agreements, while maintaining a high level of customer satisfaction.
  • Collaborate closely with marketing and other teams to ensure consistency in messaging and approach, and provide feedback to continuously improve sales strategies and tactics.
  • Regularly update and maintain accurate records of sales activities and progress in the CRM system, providing insights to the Head of Sales to drive informed decision-making.
  • Work closely with the Head of Sales to achieve team goals and targets, including meeting or exceeding monthly targets for signed contracts, while identifying areas for growth and improvement in the sales process.
  • All the other tasks upon the manager’s request.
Kompetencije:

Proven work experience in Sales min 5 years of experience in relevant business/ industry

BS degree in Economy, management or organizational sciences / related field

Drivers license

MS Office/ CRM / other

Serbian, English Proficiency

Advanced design thinking and people management skills

Analytical and goal-oriented, self-starter

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch.
  • A fast-paced, corporate start-up environment.
  • Competitive compensation package.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career.

So, if you are NOT looking only for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry.

FINANCE ASSOCIATE

Beograd

The Finance Associate is an experienced team member who is responsible for the daily correct and up-to-date management of financial documentation related to the import and export of goods. Excellent knowledge of price calculation, customs regulation and accounting principles, as well as knowledge of working in the SAP MM module are key to be successful in the position of Finance Associate. The ideal candidate will have a background in finance or accounting and be able to work independently as well as part of a team.

Odgovornosti:

Responsible for the document’s correctness and accuracy. Controls complete incoming and outgoing financial documentation.

  • Respects and fully complies with all applicable laws and regulations governing the import and export of goods. Calculates imports and domestic sales. Oversees and controls the arrival of goods at into the customs warehouse. Arranges for the customs clearance of products, monitors and controls transfers from the customs warehouse and posts transfers in SAP. Additionally, it manages the stock level at the customs warehouse.
  • Oversees and prepares of outbound invoices for both domestic and international traffic. Manage return of products, along with financial permissions. Records, monitors and controls contractual obligations.
  • Prepares reports for internal users and regularly communicates both internally and externally with all stakeholders.
  • Continuously monitoring and adhering to legal requirements in the area of its responsibilities (permits, declarations, certificates and decisions)
  • All the other tasks upon the manager’s request.
Kompetencije:

Bachelor’s degree in Finance, Accounting or a related field.

  • Desirable experience in finance or accounting roles in retail.
  • Strong knowledge of accounting principles and practices.
  • Experience with inventory management systems and financial software.
  • Detail-oriented with excellent communication and problem-solving skills.
  • Ability to work collaboratively in a team environment, willingness to learn and grow in position.
  • MS Office/ SAP MM or another accounting software.
  • Serbian and English Proficiency.

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch
  • A fast-paced, corporate start-up environment
  • Competitive compensation package
  • Private health insurance

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply by November 30th 2023 and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career. 

So, if you are NOT looking just for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry. 

SENIOR BACKEND ENGINEER

Belgrade, Serbia

As a Senior Backend Engineer, you will be working on our microservices for various domains - search, recommendation, order management, and payment.

You have a unique opportunity to build a scalable, highly available 24/7 platform deployed on AWS infrastructure. Challenging, isn’t it?

Odgovornosti:

Developing and maintaining microservices for various domains, including search, recommendation, order management, and payment. Optimize and improve existing microservices to enhance performance, reliability, and maintainability.

  • Producing reusable, clean, high-quality code; Writing unit and integration tests, analyzing performance, and providing recommendations for code and design optimizations.
  • Creating libraries, exposing APIs and ensuring memory optimized communication between system components. Maintaining documentation for developed features, APIs, and system architecture.
  • Performing code reviews and mentoring younger team members.
  • Contributing to the architectural design and technical decisions that drive the future development of the platform.
Kompetencije:

5+ years of experience in backend, Java based development

  • Proficiency in Java, Spring Boot, and microservices architecture
  • Expertise in RDBMS (PostgreSQL) and tools for version-controlled database migrations.
  • Experience with ORM solutions (JPA or Hibernate)
  • Experience with Docker, Kubernetes and CI/CD tools
  • Excellent interpersonal skills and a team-oriented attitude
  • Strong analytical and problem-solving skills
  • Fluency in English

Nice to have:

  • Experience with AWS services (S3, Cognito)
  • Experience with Kafka and Redis
  • Experience with GraphQL is a plus

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch
  • A fast-paced, corporate start-up environment
  • Modern engineering practices and standards
  • Competitive compensation package
  • Private health insurance

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career. 

So, if you are NOT looking just for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry. 

SENIOR FRONTEND ENGINEER

Belgrade, Serbia

As a Senior Frontend Engineer, you will be a collaborative member of a scrum team that develops Customer Portal, a marketplace that brings buyers and merchants to the same platform. This role will develop UI for the high traffic portal that integrates different microservices through API and ensure seamless process of item search and selection, order management, and payment processing. 

You will have an extraordinary chance to work on applications that are used by people around you and craft an exceptional buying experience for all of them. Challenging, isn’t it?

Odgovornosti:

Designing, developing and testing user interface components. Building new customer portal features that include the best search engine principles.

  • Creating engineering best practices and frameworks for web application and tooling. Implementing code optimization to ensure scalable, high-performance web portal.
  • Producing reusable, clean, high-quality code; Writing unit and integration tests, analyzing performance, and providing recommendations for code and design optimizations.
  • Providing technical guidance to junior engineers and acting as a mentor.
Kompetencije:

5+ years of experience in frontend development with focus on large-scale cloud-based solutions

  • Proficiency in Javascript and Typescript
  • Extensive experience with modern frameworks such as React.js and Next.js
  • Experience with CI/CD process and tools
  • Excellent interpersonal skills and a team-oriented attitude
  • Strong analytical and problem-solving skills
  • Fluency in English

Nice to have:

  • Experience with webhooks and styled components
  • Solid knowledge of GraphQL
  • Experience in JavaScript based testing frameworks (such as React Testing Library and Jest)

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch.
  • A fast-paced, corporate start-up environment.
  • Modern engineering practices and standards.
  • Competitive compensation package.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career. 

So, if you are NOT looking just for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry. 

DATABASE ADMINISTRATOR

Belgrade, Serbia

As a Database Administrator, you will configure, monitor and tune our microservice databases deployed on AWS. Further, you will be responsible for, development, implementation, maintenance and support of MySQL and PostgreSQL databases running on a wide range of platforms that are building the Ananas ecosystem. Challenging, isn’t it? 

Odgovornosti:

Administering and maintaining our MySQL and PostgreSQL databases running on AWS. Building robust, reliable, and effective database management solutions for our microservices architecture and data infrastructure in innovative and cost effective way.

  • Monitor, analyze and resolve application availability, reporting and performance issues related to database infrastructure in coordination with Development, Data and DevOps teams. As needed, assist with development, migration, and integration initiatives.
  • Identify and resolve performance bottlenecks through query optimization, index tuning, and database parameter adjustments. Analyze database performance metrics and proactively implement optimizations to enhance efficiency and response times.
  • Recommends and performs improvements to database security measures to prevent unauthorized access or misuse of data.
  • Create and test data backups. Defines and performs Disaster Recovery procedures to ensure business continuity. Determine, enforce and document database policies, procedures and standards.
  • Provide data cleansing services, verifies data integrity, and implement access controls. Develop and implement database patching strategy to keep environment secure, reliable, and highly available.
  • Close cooperation with Development, Data and Ops teams. Participate in 24/7 support for any critical production issues and provide mentorship and guidance to team colleagues.
Kompetencije:

5+ years of experience with Databases administration experience – from installation, maintenance, development, optimization, and performance tuning

  • Demonstrated experience with Cloud infrastructure (AWS or Azure) and microservices
  • Proficient in AWS RDS, Aurora MySQL and PostgreSQL management, including setup, configuration, and optimization
  • Experience in automation of database infrastructure deployment and maintenance
  • Knowledge of High Availability (HA) and Disaster Recovery (DR)
  • Excellent interpersonal skills and a team-oriented attitude
  • Strong analytical and problem-solving skills
  • Fluency in English.

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch
  • A fast-paced, corporate start-up environment
  • Modern engineering practices and standards
  • Competitive compensation package.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career. 

So, if you are NOT looking just for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry. 

ENGINEERING MANAGER

Belgrade, Serbia

As an Engineering Manager, your primary focus will be to manage the daily activities and priorities of the team, building and leading them. You will collaborate closely with our Product Managers to craft new features and improvements for the Ananas platform. Additionally, you will guide the development of initiatives and features through various phases of the life cycle.

Odgovornosti:

Establishes and leads engineering teams through candidate selection and interviews, onboarding, organizing work activities, setting goals and expectations and monitoring their performance.

  • Performs regular 1:1s with team members and ensures continuous feedback; Evaluates team members through regular performance evaluation cycles.
  • Creates and monitors development plans for team members, defines learning needs and ensures career development movements.
  • Regular monitors of employee satisfaction and takes the necessary activities to maintain it at the desired level; Builds a culture of innovation and open and transparent communication between team members.
  • Oversees the performance and work of external teams; Evaluates third-party solutions and monitors their impact on products.
  • Organizes daily activities of team members, leads regular meetings and monitors distribution of tasks and team capacity.
  • Closely cooperates with Product Managers on creating and maintaining One Pager documents for product initiatives, assesses team capacity and gives estimations and costing; Actively participates in creating product vision and priorities together with tech leadership and Product Managers.
  • Closely works with other Engineering Managers and IT Operations department regarding stability of platform and release process of new features.
  • Ensures high standards of software quality through implementing the best engineering principles, test coverage, performance testing, code optimization and feature flags.
  • Works on technical innovations on the platform that can provide a competitive advantage in the market; Analyzes the benefits of existing and proposed technical solutions and identifies risks for further development and improvement of the platform.
Kompetencije:

10+ years of experience in software engineering

  • Proven experience in leading engineering teams and people management
  • A proven track record of managing cross-functional teams, hiring, onboarding, and professional development
  • Experience in planning and executing complex multi-team products, creating teams, and overseeing execution to meet commitments and deliver with predictability
  • Experience in release process, resolving blockages and coordination of deliveries.
  • Strong technical background in various programming languages, software architecture and methodologies
  • Exceptional leadership, communication and prioritization skills.
  • Fluency in English

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch
  • A fast-paced, corporate start-up environment
  • Modern engineering practices and standards
  • Competitive compensation package
  • Private health insurance

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career. 

So, if you are NOT looking just for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry. 

SENIOR SOFTWARE ENGINEER IN TEST

Belgrade, Serbia

As a Senior Software Engineer in Test, you will be responsible for designing, developing, and maintaining automated test suites to ensure the quality and reliability of Ananas platforms. You will bring the test automation expertise and culture to development team and be responsible for end to end processes.

Odgovornosti:

Preparation of test scenarios, planning and organization of testing, preparation of testing environment. Automation of test scenarios (regression, smoke, e2e, integration, etc.)

  • Designing and implementing infrastructure and test automation across the testing pyramid.
  • Developing and maintaining automated test scripts and test frameworks using industry-standard tools and frameworks. Executing automated test suites and analyze test results to identify defects and performance issues.
  • Working closely with other team members to facilitate the integration of automated tests into the continuous integration and delivery pipelines. Participating in code reviews and providing constructive feedback to improve testability, maintainability, and overall quality.
  • Educating team about test automation best practices and working as an integral part of software development team (writing and maintaining code, creating pull requests, participation in code reviews and deployment).
Kompetencije:

Bachelor's degree in Computer Science, Engineering, or related field.

  • Proven experience as a Software Engineer in Test or Automation Engineer with strong proficiency in Java or JavaScript (with focus on React).
  • Strong understanding of software testing principles, methodologies, and best practices.
  • Hands-on experience in developing and executing API tests using tools like Rest Assured, Postman, or similar.
  • Proficiency in performance testing using tools such as JMeter or similar.
  • Experience with CI/CD tools like GitHub Actions or similar for test automation and integration.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and identify root causes.
  • Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
  • Fluency in English

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch
  • A fast-paced, corporate start-up environment
  • Modern engineering practices and standards
  • Competitive compensation package
  • Private health insurance

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

Category Manager – Furniture (Home&Garden)

The CATEGORY MANAGER plays a crucial role in our organization in implementing category strategies, managing product assortments, and driving growth and profitability within the assigned category. The CATEGORY MANAGER will work closely with cross-functional teams, suppliers, and stakeholders to ensure the effective implementation of category plans and achieve business objectives.

Odgovornosti:

Assortment Planning: Create and optimize product assortments within assigned categories. Conduct market research and analysis to identify new products, assess competition, and make data-driven assortment decisions. Ensure a well-balanced mix of products that meets customer preferences, generates strong sales performance, boosts gross profit margin for assigned categories, and ensures that stock rotation is in line or below with extended payment terms.

  • Supplier Management: Establish and maintain strong relationships with suppliers. Negotiate favorable terms, pricing, and promotions. Collaborate with suppliers to ensure timely product availability, maintain quality standards, and drive innovation within the category.
  • Sales and Performance Analysis: Monitor and analyze sales performance, product performance, and category trends. Identify opportunities for improvement, evaluate promotional effectiveness, and optimize pricing strategies. Provide insights and recommendations to drive sales growth, increase profitability, and manage inventory effectively.
  • Cross-functional Collaboration: Collaborate closely with internal teams such as marketing, operations, and finance to align strategies, drive promotional campaigns, optimize inventory management, and enhance the overall customer experience.
  • New Product Development: Work closely with suppliers and product development teams to identify and introduce new products and product enhancements within categories. Assess market demand, conduct product testing, and develop launch plans to ensure successful product introductions.
  • All the other tasks upon the manager’s request.
Kompetencije:

Bachelor's degree in business administration, marketing, or a related field

  • Proven experience (5+ years) in category management roles
  • Knowledge of e-commerce business models, market trends, and consumer behavior
  • Strong communication, presentation, and interpersonal skills.
  • Results-oriented mindset with the ability to manage multiple projects simultaneously.
  • Analytical skills with the ability to interpret complex data and draw actionable insights.
  • MS Office/ SAP/ BI
  • Serbian, English Proficiency
Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career. 

So, if you are NOT looking just for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry. 

SENIOR DATABASE ENGINEER

Belgrade, Serbia

As a Senior Database Engineer, you will configure, monitor and tune our microservice databases deployed on AWS. Further, you will be responsible for, development, implementation, maintenance and support of MySQL and PostgreSQL databases running on a wide range of platforms that are building the Ananas ecosystem. Challenging, isn’t it? 

Odgovornosti:

Administering and maintaining our MySQL/PostgreSQL databases running on AWS. Building robust, reliable, and effective database management solutions for our microservices architecture. Perform database configuration, monitoring, and tuning.

  • Analyze and resolve application availability and performance issues related to database infrastructure in coordination with development and incident management teams. Find root cause of database infrastructure issues and recommend corrective actions.
  • Create and test data backups. Provide data cleansing services, verifies data integrity, and implement access controls. Develop and implement database patching strategy to keep environment secure, reliable, and highly available.
  • Close cooperation with development and Ops teams. Assist developers of data exposure, memory optimization and backups. Participate in 24/7 support by acting as an escalation point for any production issues and provide mentorship and guidance to team colleagues.
Kompetencije:

 

  • 5+ years of experience with Databases administration and development experience – from installation, maintenance, development, optimization, and performance tuning
  • Demonstrated experience with Cloud infrastructure (AWS or Azure) and microservices
  • Experience in automation of database infrastructure deployment and maintenance
  • Knowledge of High Availability (HA) and Disaster Recovery (DR)
  • Excellent interpersonal skills and a team-oriented attitude
  • Strong analytical and problem-solving skills
  • Fluency in English

 

Nice to have:

 

  • AWS Certified Database Specialist certificate

 

We offer:

 

  • The opportunity to work on a complex, scalable in-house product from scratch.
  • A fast-paced, corporate start-up environment.
  • Modern engineering practices and standards.
  • Competitive compensation package.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply by July 15th and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

Opis:

THE BUSINESS INTELLIGENCE SPECIALIST will work with data, reporting, and visualization
initiatives, and collaborate with cross-functional teams to support organizational goals and drive
business growth.

Odgovornosti:

  Data Analysis and Insights: Gathers business intelligence from a variety of sources
including company data, industry and field reports, data collection, cleansing,
transformation, and modeling. Apply statistical analysis and advanced analytical
techniques to uncover trends, patterns, and insights from complex datasets. Generate
actionable insights and recommendations to drive business performance and strategic
decision-making.
• Reporting and Visualization: Develop and manage the creation of reports, dashboards,
and data visualizations to effectively communicate key performance metrics, trends, and
insights to stakeholders. Ensure data accuracy, consistency, and accessibility across
reporting platforms. Continuously enhance reporting capabilities to meet evolving
business needs.
• Cross-functional Collaboration: Collaborate closely with cross-functional teams,
including sales, marketing, operations, finance, and product management, to understand
their data and analytical requirements.
• Data Quality and Governance: Establish and maintain data quality standards and
processes to ensure data accuracy, completeness, and integrity. Implement data
governance frameworks and best practices to manage data assets effectively. Collaborate
with IT and data engineering teams to streamline data workflows and improve data
accessibility.
• All the other tasks upon the manager’s request.

Kompetencije:

 Bachelor's degree in business, computer science, data science, or a related field. Master's
degree is a plus.
• 2+ years of experience in business intelligence, data analytics, or related roles, with a track
record of delivering impactful insights and driving business outcomes.
• Strong analytical and problem-solving skills, with expertise in data analysis, statistical
modeling, and data visualization.
• Analytical skills with the ability to interpret complex data and draw actionable insights.
• Proficiency in MS Office/ SAP/ BI or another analytics
• Serbian, English Proficiency

Opis:

We will not preach and brag about who we are. We will not be promising fancy things! What we can promise is hard work. And when it’s hard, you can be sure it will get even harder. When it gets harder, most probably it will be the hardest work in your life. On the other hand, it will probably be the most enriching experience of your career.

So, if you are NOT looking only for a job, just for a title, just for a benefit, you are in the right place. In the place where you will work on an in-house product that is used by people around you and probably the biggest project in this part of Europe. And the place where you will become the superstar of the industry.

CLAIMS & RETURNS SPECIALIST

Beograd

As a Claims & Returns Specialist, you will be responsible for overseeing the claims and returns process, ensuring customer satisfaction, and minimizing losses due to product returns. Your primary focus will be to manage and resolve customer claims and return requests promptly and efficiently. You will play a crucial role in maintaining customer satisfaction, ensuring efficient operations, and minimizing losses due to returns. Your expertise in claims resolution, returns management, and customer support will contribute to the overall success of our e-commerce business.

Odgovornosti:

Collaborate with internal departments, such as customer service, fulfillment center, and logistics, to gather relevant information and evidence for claims investigation

  • Evaluate claim validity by reviewing customer feedback, product documentation, and order details
  • Negotiate fair settlements and resolutions with customers, aiming to maintain customer satisfaction while minimizing financial impact
  • Handle all return requests, assessing the eligibility of returns based on predefined criteria and policies
  • Coordinate with merchants and suppliers warehouses to facilitate the return of products and ensure proper inventory management.
Kompetencije:

Excellent communication skills, both written and verbal, with the ability to communicate complex issues to diverse stakeholders

  • Customer-focused mindset with the ability to handle customer complaints and conflicts in a professional and empathetic manner
  • Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and propose effective solution
  • MS Office (Word, Excel, Power Point) advanced level
  • Familiarity with e-commerce platforms and logistics processes is highly desirable
  • Minimum 2 years of proven experience in claims management, returns processing, or customer service, preferably in the e-commerce industry
  • English language (B1 level)

We offer:

  • The opportunity to work on a complex, scalable in-house product from scratch.
  • A fast-paced, corporate start-up environment.
  • Competitive compensation package.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply by July 20th 2023 and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

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