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As a IT Help Desk Operator you will provide first-level application support to users, diagnosing and resolving issues, and escalating critical incidents. Additionally, it includes managing the problem resolution process, communicating with development teams and partners, and monitoring the SLAs.

Application support. Provide first-level application support to internal and external users, following defined incident management processes, instructions, and SLAs; Perform triage, diagnose, and resolve application issues for users; Escalate incidents according to defined escalation processes and manage the critical incident resolution process.

• Problem resolution. Manage the problem resolution process at various support levels, including communicating with development teams and external partners to efficiently resolve issues; Resolve complex incidents and test application functionality after applying fixes or additional configurations to verify reported issues.
• Monitoring and reporting. Monitor agreed service level agreements (SLAs) based on predefined metrics (KPIs). Report on incident management process performance and contractual obligations of external partners.

1+ years of experience in IT Help Desk / IT Support or similar

• Experience in level 1 support and resolving complex issues and root-cause analysis.
• Experience with IT Service Management tools (preferably Jira) and system monitoring
• Business acumen, communication skills, motivation, and a strong desire to support users and solve their problems
• Analytical abilities, communication skills, and a pronounced inclination towards teamwork
• Willigness to work shifts
• Proficiency in English

We offer:

• The opportunity to work on a complex, scalable in-house product from scratch
• A fast-paced, corporate start-up environment
• Modern engineering practices and standards
• Competitive compensation package
• Private health insurance

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

As a Mobile Engineer, you will be a collaborative member of a fast-growing team that develops a brand-new mobile app for buyers. The mobile application allows our customers seamless processes, including item search and selection, order management, and payment processing.

You will have an extraordinary chance to work on applications that are used by people around you and craft an exceptional buying experience for all of them.

Design, build, and maintain applications for multiple platforms using React Native.

• Build pixel-perfect, buttery smooth UI across both mobile platforms – Android and iOS.
• Develop React Native modules with the highest level of code reusability and efficiency.
• Produce reusable, clean, high-quality code and create automated tests to check that your code is error-free and that it performs well.
• Integrate mobile apps with the core platform using GraphQL and work on integration with existing data APIs.
• Participate in the implementation of new features and initiatives for Ananas mobile app
• Participate in troubleshooting, resolving bugs, and continuously improving the app’s performance.

Bachelor's degree in Computer Science or Engineering field.

• 4+ years of experience in software development with a focus on React Native.
• Proven experience in developing mobile applications.
• Strong knowledge of React fundamentals, such as the virtual DOM, component lifecycle, and component state.
• Experience with GraphQL.
• Proficiency in type checking and unit testing.
• Knowledge of native build tools, such as Android Studio and Xcode.
• Understanding of REST APIs and the document request model.
• Excellent interpersonal skills and a team-oriented attitude.
• Strong analytical and problem-solving skills.
• Fluency in English.

Nice to have:

• Knowledge of OOP and understanding of Java and Objective C programming languages.
• Experience with releasing applications on AppStore and Google Play Store.
• Familiarity with monitoring tools like crash reporting and analytics.
• Experience writing NPM packages and native modules.

We offer:

• The opportunity to work on a complex, scalable in-house product from scratch
• A fast-paced, corporate start-up environment
• Modern engineering practices and standards
• Competitive compensation package
• Private health insurance

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.

As a customer care representative in the e-commerce industry, you play a crutial role in driving customer satisfaction and loyalty. Your primary responsibility is to ensure that customers have a seamless experience with the company, whether it involves addressing inquiries, resolving issues, or providing timely support. In the fast-paced e-commerce environment, it is essential to deliver fast, efficient, and personalized service to meet customer expectations and build long-term relationships.

Polite and professional interaction with customers, providing assistance and support for all customer inquiries.

• Communication via phone calls (inbound/outbound), written digital channels (chat, social media) and email.
• Ensuring the delivery of the best customer experience in every interaction.
• Proactively presenting products and generating interest in the website's assortment, aligned with customer needs and preferences.
• Identifying problems and providing prompt and effective solutions while maintaining high service quality.
• Providing accurate and up-to-date information about the company's products, services, and procedures.
• Performing additional tasks and activities as directed by the immediate supervisor.

Strong organizational and communication skills.

• Focus on maintaining a high standard of customer service.
• Positive attitude, team spirit, and eagerness for continuous learning and development.
• Passion for providing exceptional customer support.
• Minimum high school diploma.
• Excellent written and verbal communication skills.
• Proficiency in English (written and spoken).
• Previous experience in similar roles or customer service is desirable.
• Ability to adapt to working with different personality types and situations.

We offer:

• The opportunity to work on a complex, scalable in-house product from scratch.
• A fast-paced, corporate start-up environment.
• Competitive compensation package.
• Private Health Insurance.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey! 

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted. 

The Team Leader in the Contact Center plays a crucial role in ensuring the efficiency and productivity of the team by organizing the team's work, setting motivating goals, delegating tasks, and monitoring the performance of each team member individually.

Ensuring the achievement of team and individual goals, taking into account quality, productivity, and efficiency.

• Regularly reporting on the results of the Contact Center's work.
• Managing the team and their individual development, including all HR-related matters (vacation days, free days, and other absences).
• Monitoring and evaluating agent calls and written requests, coaching, and providing guidance through coaching/feedback/workshop models.
• Regularly updating Contact Center Work Procedures and Instructions, ensuring the availability of all materials for front-line work.
• Building team spirit.
• Demonstrating flexibility in tasks, including responding to user requests both verbally and in writing.
• Improving the voice response system and chat platform.
• Close cooperation with team members to resolve customer requests/increase work quality and efficiency by providing product and process development recommendations based on user or employee feedback.
• Representing the interests of customers and their satisfaction through cooperation with all teams in the company.
• Monitoring trends in the area of service delivery quality in the Contact Center.

Preferably a higher education degree.

• Knowledge of English (B1/B2 level).
• Proficiency in MS Office.
• Excellent organizational and communication skills.
• Passion for delivering exceptional customer experience.
• Willingness and ability to take on a high level of responsibility.
• Positive attitude and excellent interpersonal skills, along with leadership and motivation abilities.

What we offer:

• The opportunity to work on a complex and scalable product from the very beginning.
• A fast-growing, corporate startup environment.
• A competitive compensation package.
• Private health insurance.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey! 

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted. 

Ananas is seeking a Campaign Manager to lead and orchestrate our marketing campaigns. You will have a chance to drive campaigns for the biggest and most recognized e-commerce project in the region. Your campaigns will have a direct impact on business results and help further the growth of Ananas ecosystem. Sounds challenging, isn’t it?

Campaign Management: Organize, execute, and monitor marketing campaigns, ensuring they reach targeted audiences and generate leads.

• Market Analysis: Conduct market and competitor analysis to identify trends, opportunities, and threats.
• Collaboration: Coordinate and collaborate with marketing agencies, media houses, and the design team to ensure message consistency across all media.
• Strategy Development: Develop strategies to expand and strengthen the customer base and brand.
• Reporting: Create insightful reports on marketing activities and communicate with clients to achieve profitable offers and mutual satisfaction.

A bachelor’s degree in marketing or communication is a must

• Understanding digital marketing tools and platforms, such as Google Ads, Facebook Ads, email marketing platforms, and analytics tools
• Be a critical thinker with strong problem-solving skills
• Exceptional project management and communications skills
• Proven experience in managing B2B and B2C campaigns
• Understand current marketing trends
• The ability to successfully manage multiple campaigns running at the same time
• Proficiency in MS PowerPoint
• Previous experience in e-commerce industry will be considered as a bonus
• Fluency in English

As a DevOps Engineer/SRE, your responsibilities will include designing, developing, and implementing cloud-based solutions using AWS services. You will be an integral part of our team that literally serves as a "basket" for our exotic microservices that are building the Ananas ecosystem. This position offers you a unique opportunity to implement the best practices in Cloud, DevOps, and SecOps, building Infrastructure as Code and ensuring the reliability and high performance of our in-house built platforms. Challenging, isn't it?

Automate daily tasks and help development teams to maintain and optimize apps & microservices hosted on AWS. Work on improving the configuration and automation of software code delivery efficiency.

• Manage software components' build/test/release/deployment cycles and their deliveries. Work with development teams to develop and maintain CI/CD pipelines.
• System health and alerting. Implement the efficient monitoring and alerting system; Identify and collect metrics.
• Site Reliability: Support the core infrastructure for our existing test and production environments and participate in on-call rotation to assist other engineers in quickly debugging and resolving production-related issues.
• Continuous Learning & Innovation. Stay up to date with the latest DevOps/AWS know-how technologies and incorporate the learning into Ananas processes.

3+ years of experience in: DevOps, CloudOps, System Administration, SRE or Development

• Extensive experience with AWS and/or other Cloud technologies
• Strong background in Linux (Command line, Bash scripting) and proficiency in networking
• Experience with Kubernetes, Docker and any of container runtimes
• Experience with IaC (Terraform)
• Experience working with CI/CD tools (Jenkins, Spinnaker, ArgoCD, GitLab or similar)
• Excellent interpersonal skills and a team-oriented attitude
• Strong analytical and problem-solving skills
• Fluency in English

Nice to have:

• Solid programming skills (Python, Java, Go, Node.js or similar)
• Experience with automation tools (such as Ansible)

We offer:

• The opportunity to work on a complex, scalable in-house product from scratch.
• A fast-paced, corporate start-up environment.
• Modern engineering practices and standards.
• Competitive compensation package.

At Ananas, we believe that every great endeavor starts from the letter A. Therefore, Apply and join us on this exciting journey!

Thank you for your interest in joining Ananas. We will carefully review all applications, and only shortlisted candidates will be contacted.